Failed to start Radius Server. The radius port may be used by another process

Error: “Port 1812 is already in use. Stop your Radius server if you have the Enforcer installed.” while installing Symantec Endpoint Protection Manager

Failed to start Radius Server. The radius port may be used by another process

Additional event log:

The following event was logged multiple times:

Event ID: 4097

Description:

Failed to start Radius Server. The radius port may be used by another process

 

Problem

 

While installing Symantec Endpoint Protection Manager, you see the following message: “Port 1812 is already in use. Stop your Radius server if you have the Enforcer installed.”
This error can also occur when the Radius server is activated AFTER the SEPM install.

 

Cause

The Symantec Endpoint Protection Manager uses Radius communication and requires port 1812 to be available for the Enforcer (see References below). If a Radius Server is already installed it may be using the same port. Other installed software may also be using this port.

 

Solution

To solve the problem, either change the port the Endpoint Protection Manager uses, change the port that the existing Radius server (or other third-party software) uses, or install the Symantec Endpoint Protection Manager on a different computer on which port 1812 is not in use.To change the port the Endpoint Protection Manager uses

  1. Navigate to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\.
  2. Open the conf.properties file.
  3. Add a line at the bottom that reads:scm.radius.port=xxxxwhere xxxx is the desired port number.
  4. Press Enter in order to leave a blank line at the end of the conf.properties file.
  5. Save and close the conf.properties file
  6. Restart the IIS Admin Service
      1. Click Start Run
      2. Type services.msc and click OK
      3. Right-click on IIS Admin Service and click Restart
  7. Click Start All Programs > Symantec Endpoint Protection Manager > Management Server Configuration Wizard and complete the wizard.

Complete article at: http://www.symantec.com/business/support/index?page=content&id=TECH102909&locale=en_US

5 comments for “Failed to start Radius Server. The radius port may be used by another process

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